FAQ

Quick answers to your questions

How to download and install Free VPN?
  1. Visit Free VPN official website mf2.kuaiyaa.com
  2. Click "Download Center" or select your platform download button
  3. Run the installer after download, follow prompts to complete installation
  4. Open the app, register with email or use third-party login
  5. Select server node, click connect button to start using
  6. For help, check tutorials or contact support
Which devices does Free VPN support?
  1. Windows: Supports Windows 7/8/10/11, 32-bit and 64-bit versions
  2. macOS: Supports macOS 10.13+, compatible with Intel and M1 chips
  3. iOS: Supports iPhone and iPad, requires iOS 12.0+
  4. Android: Supports phones and tablets, requires Android 5.0+
  5. Linux: Supports Ubuntu, Debian and other major distributions
  6. Router: Supports OpenVPN/WireGuard configuration on select routers
Is Free VPN secure?
  1. AES-256 military-grade encryption, same security level as banking systems
  2. Supports OpenVPN, WireGuard, IKEv2 and other secure protocols
  3. Strict no-logs policy, no user activity data recorded
  4. Built-in Kill Switch, auto-cuts network on disconnect to prevent leaks
  5. DNS/IP leak protection, ensures real IP address stays hidden
  6. Regular third-party security audits, transparency reports publicly available
How is the speed of Free VPN?
  1. 3000+ high-speed servers globally, auto-selects optimal node
  2. Average connection speed 100Mbps, meets 4K video streaming needs
  3. WireGuard protocol, 30%+ speed improvement over traditional protocols
  4. No throttling policy, free version enjoys same speed as paid
  5. Smart load balancing, avoids server congestion affecting experience
  6. Asia-optimized nodes, specially tuned for mainland China network conditions
Does Free VPN have data limits?
  1. Basic free version provides 2GB daily data, meets browsing and social needs
  2. Data resets daily at UTC 0:00, no manual operation needed
  3. For video streaming or large downloads, upgrade to paid for unlimited data
  4. Paid plans offer monthly, yearly options, annual saves up to 60%
  5. Data usage viewable in-app in real-time, track remaining quota anytime
  6. Enterprise users can customize plans, contact sales for quotes
How to contact customer support?
  1. Website live chat: Click chat icon bottom-right, 24/7 real-time response
  2. Ticket system: Login and submit ticket, technical staff replies within 1 hour
  3. Email support: support@mf2.kuaiyaa.com, replies within 24 hours
  4. Help center: Browse FAQ and tutorials for quick self-service solutions
  5. Community forum: Join user community, exchange tips with other users
  6. In-app feedback: Submit issues in app settings, syncs directly to support

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